we're here
Help, gently given.
Real answers from real people. If something is not working, or you simply need a hand getting started, we would be glad to help.
write to us
By email
For account questions, technical hiccups, or quiet conversations about how Rainbow Fields might fit your family.
[email protected]in the app
In-app support
Contact support from inside Rainbow Fields when you need help with a memorial, account, privacy request, or app issue.
Replies usually arrive within two business days.Common questions.
Answers to the things people ask most often.
Yes. Every free account includes 100MB of storage and 500 companion conversations a month, enough to begin a memorial and have gentle support whenever you need it. Optional subscriptions may add more storage and chat capacity.
Of course. Every life deserves a place to be remembered with dignity, and Rainbow Fields supports memorials for beloved pets alongside the people you love.
You decide. Memorials can be private, shared with invited family and friends, or public. You can adjust visibility from inside the app.
It is a gentle reflective companion that offers prompts and quiet support during grief. It is not a recreation of the person you have lost, and it will never pretend to be them.
You can permanently delete your account directly in the app. Open Settings, select Account Settings, choose Delete My Account, and confirm the permanent deletion prompt. If you cannot access the app, email [email protected] and include the email address used for your account.
Not yet. Rainbow Fields is currently available on iOS, and an Android version is in progress.
Rainbow Fields offers reflective support, but it is not a crisis service. If you are in immediate distress, please contact your local emergency service or a local crisis line.